
Do's
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Stay in touch: Keep an eye on your email and voicemail and respond when you can to keep things moving smoothly.
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Keep paperwork nearby: Hang on to financial documents and new paystubs as they come in.
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Expect a few extra requests: Lending rules have changed, so we may ask for more documentation than you expect—but there’s always a reason.
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Share changes right away: Let us know if your income changes, you receive a collection notice, or anything unexpected comes up.
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Save your statements: Keep complete bank statements (yes, even blank pages!) and note any non-payroll deposits.
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Planning on gift funds? Tell us early—gift funds just need a signed gift letter and proof of where the funds came from.
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Keep housing on track: If you’re renting, continue paying rent on time and save proof of payment.
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Getting ready to move? If you’re selling or renting out a home, we’ll help you know what documents to have ready.
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Protect your credit: Keep making payments on time—your credit is checked through closing.
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Travel plans? Let us know if you’ll be out of town around closing day.
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We’re here for you: Questions pop up—just give us a call. We’re happy to help!
Don'ts
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Don’t hesitate to ask questions — we’re here to help, even if you’re just getting started.
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Don’t take on new debt or make big purchases during the process.
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Don’t open, close, or move credit accounts without checking with us first.
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Don’t pay off collections or charge-offs unless we advise you to do so.
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Don’t start new loans, leases, or co-sign for anyone.
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Don’t allow new credit checks until after your loan closes.
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Don’t change banks or open/close accounts during the loan process.
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Don’t make large or undocumented deposits — avoid cash and keep records handy.
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Don’t delay selling investments if you’ll need those funds for closing.
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Don’t change jobs or income status without letting us know first.
I was new to the area and had no idea who to choose. When I asked my realtor who she recommended she said Alex was her favorite to work with. I’m so glad I took her advice! Alex communicated so well, made the whole process very straightforward and as easy...
Crystal Holder .07/10/2026
Good experience
Kevin Mumphrey .07/10/2026
Jerry is fantastic. Extremely knowledgeable but can explain complex issues in easy to understand terms.
Guerry C.Columbus, GA, 07/9/2026
She was always available even on her vacation! Couldn't ask for much more. Thank you
Kegan Skylar M.Madisonville, TN, 07/9/2026
Was a very smooth process, with little to no complication. Great communication and liked that I could see everything through one site.
Ashley Nicole G.Colorado City, TX, 07/9/2026