She is super intelligent, knows her craft, is hard working and is committed to achieving the best possible outcome for her clients. Her patience is immeasurable and her love for people is immense. When you know a person truly cares about you, not only as a client but as a human being, it makes such a stressful project as securing a loan enjoyable. Don’t walk to her office, run!
Pam has went above and beyond our expectations! She always made sure we understood exactly what was happening and was patient with me when I was impatient. Pam was God sent. By now, she feels like family! Couldn't have asked for a better mtg lady.
Hi Cathy, First off let me say thank you for the manner that you and your team of "PROFESSIONALS" handled this transaction. I have been in the Real Estate industry in Montgomery, Al for almost 30 years. I have worked with several Real Estate Companies, as well as owning my firm. Over the years I have had every experience imaginable with lenders. Needless to say, this is the first time that I have ever felt compelled to write to commend a company for their services rendered. The manner in which you "managed" this transaction, as well as the client from start to finish, was superb! As I said you guys are a team of "PROFESSIONALS"... Which I believe is a word or title in today's society that is taken too lightly. Many may profess to be… but you guys OWN IT!! Continue the good work, and success will be unavoidable.
Cathy and her team are amazing! As a first-time homebuyer buying from out of state, I was dreading the process! Would I be able to communicate effectively? Would I be a priority with someone that I never met? I was soooo blessed to be referred to Cathy! Every email responded to promptly! Every question was answered! I came to closing with everything being in place. Cathy and her team were honest and explained things in a way I could understand. Transparency, professionalism and southern hospitality – you can’t go wrong with Cathy, Machelle, and Rachel!
Cathy and her team are truly the best in the business. From the very beginning, Cathy and her team had me and my wife's best interests at heart throughout the mortgage process. She gave us a great interest rate, involved us in every step of the process, and was always available to answer any of our questions with the utmost expertise. With Cathy and her team, the closing was a breeze, and we could not recommend their services enough!
Cathy and her team are wonderful! They made my first home buying experience go so smoothly and stress-free. Cathy, stays in touch with her clients and still to this day checks on my husband and I. I have recommended two friends her way and she helped finance their first homes as well. I would recommend her and her team to anyone.
Thank you to the entire Cathy Gapen Team for working to get the closing handled. Y’all were great to work with and always so available to us.
A wonderful group to work with! This team was very knowledgeable and patient throughout the whole process, which was great news for a 1st-time buyer and not to mention the personalized touch with their adorable closing gifts. Thank you for helping us get our dream home!
Always love working with people who know what they are doing and have been doing it well for many years!
The best and most professional in the area! Gets the job done and on time!
Thank YOU so much Cathy! As usual, it was a pleasure to work with you and your staff. Dave and I really appreciate your exemplary customer service, as does Gail. You and she are both consummate professionals!
I appreciate Cathy, Rachel and the rest of the team keeping us abreast of what was going on during the process. Not all lenders do that. It really helps for realtors to know how things are going.
My husband and I have bought many houses and this has been the best experience of all. Cathy and her team are amazing. I’d also like to say how precious Cathy is!!! I highly recommend Cathy and her team.
I have the highest expectations from you and your team & I am never disappointed. Your handling of my first-time buyer was spectacular. She never felt lost or confused by the mortgage process & today she is a very happy homeowner!
I have purchased many homes and work with mortgages and mortgage companies in my job, and this is by far one of the best experiences I have ever had obtaining a mortgage. Thank you Cathy and Team Gapen!
Cathy and her team were on top of everything and were able to lock me in on an incredible interest rate. Made this entire process a breeze and I’m very appreciative for that!
They always exceed my expectations. The follow up and communication is better than anyone else in the business.
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